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Returns and refunds

All return requests and claims of mis shipments, shortages, defective workmanship, etc. MUST be made within 30 days from receipt of the shipment.

A Return Authorization must be obtained prior to returning any eligible item. A Return Authorizations can be obtained through your Riddell.com account or by calling our Consumer Care Team at 1-888-681-1717, Ext 1.

The return shipping cost is at the customer’s expense. Your return must be shipped to the Riddell address printed on your packing slip. Within one week of receiving your return, we will inspect the equipment to ensure that it is new and unused. Upon completion of this inspection, we will issue a refund less any applicable restocking fees. Please note that it may take up to 10 additional business days for your payment method to reflect the refund.

NO RETURNS OR REFUNDS ON ITEMS THAT HAVE BEEN WORN, WASHED OR USED.
NO EXCEPTIONS WILL BE MADE.

Returns on eligible items will not be accepted if any part of the above is not followed. This includes, but is not limited to, returns attempted past 30 days from shipment receipt, returns without the proper authorization forms and returns without a valid return authorization code.

Restocking Fees
  • Varsity Football Helmets - There is a $75.00 restocking fee that applies to all Varsity Helmet returns that are not the result of a manufacturer’s defect.
  • Youth Football Helmets - There is a $30.00 restocking fee for Youth Helmets with a final price of $150.00 or less. The restocking fee is $60.00 for any helmet over $150.00.
  • Custom Shoulder Pads - Custom shoulder pads are not returnable. No exceptions will be made.
  • Stock Shoulder Pads - There is a $10.00 restocking fee that applies to all in stock/non-custom shoulder pad returns that are not the result of a manufacturer’s defect.
  • Loose Helmet Parts (including face masks) - No restocking fee.
  • Collectible Helmets (NFL, College) - No restocking fee.
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Delivery information

Orders are processed promptly, on a first in, first out basis.

  • Custom helmets orders average 2-3 weeks from the date the order was placed for delivery.
  • All in-stock merchandise (stock shoulder pads, loose helmet parts, and collectible helmets) average 1-2 weeks from the date the order was placed for delivery.
  • Custom Power Shoulder Pads and nonstandard face masks will ship average 4-6 weeks from the date the order was placed for delivery.
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Delivery Options

The only delivery method we offer is FedEx Home Delivery.

  • Delivery Times: 1–5 business days within the contiguous U.S., 3−7 business days to and from Alaska and Hawaii.
  • Service Days: Monday−Saturday. Delivery is between 9 a.m. and 8 p.m.
  • Exceptions: FedEx Home Delivery cannot deliver to P.O. boxes.
Order ValueShipping Cost
$0 - $30$6.99
$31 - $100$9.99
$101 - 300$14.99
$301 - $549$19.99
$549+$0.00
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Cancellations of Orders

An order cannot be cancelled or changed under any circumstances. Please review your order carefully prior to finalizing it. If you have questions about an item that you are considering ordering, please don’t hesitate to contact our Customer Care Team at 1-888-681-1717. We are more than willing to answer any questions you may have including size, color and specifications.

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Order tracking information

We will send you email updates through every stage of your order. In each email your current order"s status will be shown. Each order status is explained in the table below. We deliver most parcels via our courier. You can track these parcels by clicking on the parcel reference link on your email. Once you have clicked on the link you will be directed to the courier website. For information on courier statuses please click here.

In ProgressComplete
Your order is being processed. It is not yet ready to ship. Your order is complete and has been shipped.

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Helmet status information

STATUSDESCRIPTION
ReleasedYour helmet has been released to our production floor. We will start building your helmet shortly. Plan for 2-3 more weeks to receive your helmet
Parts PulledWe have gathered the necessary parts to build your helmet and production will begin. Plan for 2-3 more weeks to receive your helmet.
Pre-PaintWe are preparing your helmet to be painted. Plan for 1-2 more weeks to receive your helmet.
Post-PaintYour helmet has been painted and will proceed down the assembly line. Plan for 1 more week to receive your helmet.
CompleteYour helmet has been fully assembled and is progressing to our shipping stage.

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Promotions and discounts

Coupon Codes and offers are only good at Riddell.com or via our Customer Care Team.

Coupon and promotional codes are required at the time of your order to take advantage of our offers. For product offers, the item must be added to your cart, and the coupon code applied at checkout for the appropriate discount.

Free shipping offers must meet any stated merchandise minimum, and the appropriate coupon code entered at checkout.

Only one coupon code allowed per order.

There may be a limit of what you must spend in order to utilize coupon codes. If so, this will be noted next to the coupon code in the above newsletter

This offer is not good for previous orders or orders placed past the expiration date.

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Privacy and security

This is the website of Riddell.

Our postal address is
Riddell
1700 W Higgins Rd. Ste 500
Des Plaines, IL 60018

We can be reached via email at CustomerCare@RiddellSports.com or you can reach up by phone at 888-681-1717.

Online Customer Information:

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers’ access or visit, information volunteered by the consumer, such as survey information and/or site registrations, but not information on consumers who browse our Web page.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, and used by us to contact consumers for marketing purposes.

With respect to cookies: We use cookies to store visitors’ preferences, record session information, such as items that consumers add to their shopping cart, customize Web page content based on visitors’ browser type or other information that the visitor sends.

Communication from Riddell

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. Please provide us with your exact name and address. We will be sure your name is removed from the list we share within our organization.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations with respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Corrections

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address.

Security

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.

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